Booking terms

1. Who we are

Fornemo · Vognmand v/Nabil Akhtar, CVR 31219574, Platanvej 11, st. tv, 1810 Frederiksberg C.

Passenger transport by booking in a vehicle with a chauffeur (industry code 493300).

+45 91 40 39 91 · booking@fornemo.dk

2. Booking

Your booking is confirmed when you receive our confirmation by email. Please check date, time, addresses, flight number and the number of guests and bags. Fornemo is a pre-booked chauffeur service: book online at least 12 hours before pickup. Bookings 12–24 hours ahead are requests: we confirm within 30 minutes (requests made between 22:00 and 08:00 by 10:00), or tell you if no car is free. Less than 12 hours before pickup: please call or WhatsApp us. Rides run 24/7.

3. Prices

All prices are in Danish kroner (DKK) and final. There is no VAT on passenger transport in Denmark.

• Fixed prices cover the full route between CPH Airport, the cruise port and Copenhagen & Frederiksberg. Other transfers include 15 km. Hourly bookings include 20 km per booked hour, minimum 3 hours.
• Extra km: 30 DKK, or 40 DKK at night (23:00–05:00).
• No night, weekend or holiday surcharge.
• Bridges, round trip: Øresund Bridge 375 DKK, Great Belt Bridge (Storebælt) 420 DKK. Bridges, tolls or parking the chauffeur pays for you during the ride are shown as “outlay” on your receipt.
• Child seats and boosters are free of charge. Children travel according to Danish law (færdselsloven § 80 a); for babies, please bring your own approved baby seat or ask us in advance.

4. Payment

Private customers pay by card or Apple Pay: the amount is reserved on the card when you book and charged after the ride. Companies with a business account pay by monthly invoice, due within 14 days.

5. Waiting time

Free waiting: 60 minutes after landing at the airport (we track your flight), 60 minutes at the cruise port (Oceankaj), 30 minutes for ship guests at Langelinie or Nordre Toldbod, and 20 minutes at all other pickups. After the free waiting time: 200 DKK per started 15 minutes.

6. Cancellation and no-show

• Free cancellation more than 24 hours before pickup.
• Less than 24 hours before pickup: full price.
• No-show: if we cannot find or reach you by the end of the free waiting time, the full price applies.
• For a late cancellation or no-show you receive a receipt you can use for your travel insurance.
• If your flight is cancelled, tell us as soon as possible. The rules above apply.
• Because the ride is booked for a fixed date and time, the 14-day right of withdrawal does not apply.

7. Luggage and passengers

Choose a car that fits your group and luggage. If there are more guests or bags than the car allows, we may need to send a larger car at the price for that car. Tell us about extra luggage, ski or golf bags when you book. If you feel car sick in electric cars, tell us and we arrange a non-electric car.

8. In the car

Seat belts are required. No smoking. If the car is soiled, a cleaning fee from 1,500 DKK is charged. The chauffeur may refuse a ride if safety is at risk. Pets only by agreement before booking; assistance dogs are always welcome.

9. Receipt

After the ride you receive a receipt by email. It shows the car’s number plate, the chauffeur’s card number, start and end time, km driven, waiting time and any outlay.

10. Delays and liability

We plan every ride with a margin, but we are not responsible for delays caused by traffic, weather, road closures or other events outside our control. Please allow enough time for flights and ships.

11. Complaints

Contact us first at booking@fornemo.dk or +45 91 40 39 91. If we cannot agree, private customers can complain to Nævnenes Hus, naevneneshus.dk. Danish law applies.