FORNEMOPRIVATE CHAUFFEUR DA←

Privacy policy

Updated October 2026

1. Who is responsible

Fornemo · Vognmand v/Nabil Akhtar, CVR 31219574, Platanvej 11, st. tv, 1810 Frederiksberg C. Contact: booking@fornemo.dk · +45 91 40 39 91.

2. What we collect about guests

  • Name, phone number and email.
  • Pickup and drop-off addresses, date, time, and flight number or ship name.
  • Number of guests and bags, child seats and other notes you give us.
  • Company name and invoice details for business accounts.
  • Details of the ride for your receipt: start and end time, km driven, waiting time, the car’s plate and the chauffeur’s card number.
  • Payment confirmation. Card details are handled by our payment provider OnPay (with Clearhaus). We never see or store your full card number.
  • Messages you send us through the contact form (“Write to us”), and the details in a business account application: company, contact person, email and phone.

3. Why we use it

To carry out your ride: confirm the booking, track your flight or ship, let your chauffeur contact you, take payment, and send receipts and invoices. The legal basis is our agreement with you. For receipts and accounting it is our legal obligation under the Danish bookkeeping law and the taxi law (receipt rules). We don’t sell your data. We only send you offers if you tick “Yes, send me offers” when you book (legal basis: your consent); every offer email has a link to unsubscribe with one click.

The day before your ride we send a reminder, and after it one request for a review. We do this on the basis of our legitimate interest in giving good service – reply to the email if you don’t want them.

Giving us your data is voluntary, but without your name, phone number and addresses we cannot drive you.

4. Who we share it with

Only what is needed:

  • your chauffeur;
  • our website and email host Simply.com (in Denmark);
  • Google Maps, to find addresses and plan the route;
  • OnPay/Clearhaus, for card payments;
  • WhatsApp (Meta), if you contact us there.

All are bound by data processing agreements. If a partner company drives your ride, it gets only what is needed for the ride. Google and WhatsApp (Meta) are US companies; transfers to the USA are based on the EU–US Data Privacy Framework.

5. How long we keep it

Booking details, messages and business account applications are kept as long as needed for the ride and any follow-up, and are deleted after 2 years at the latest. Your consent to offers is kept until you unsubscribe. Receipts, invoices and the ride details on them are kept for 5 years, as Danish bookkeeping law requires.

6. Our chauffeurs

For our chauffeurs we keep name, contact details, car and plate, and their chauffeur card number, expiry date and a photo of the card front. We need these to check that every chauffeur may drive passengers, and to print the card number on the receipt. The photo is stored protected and only the office can see it. We never ask for the driving licence or the CPR number. Card details are deleted when a chauffeur stops working with us, unless the law requires us to keep them.

7. Your rights

You can ask to see, correct or delete your data, limit or object to its use, and receive it in a portable format. Write to booking@fornemo.dk. You can also complain to the Danish Data Protection Agency (Datatilsynet), datatilsynet.dk.

8. Cookies and security

We only use what is needed for the website and booking to work: a session cookie, and short-term protection against misuse of the booking form (your IP address, kept for up to 10 minutes). We don’t use cookies for statistics or advertising. The website’s fonts are stored on our own server, so your visit isn’t shared with Google.