Good to know
Questions & answers
Clear answers about booking your FORNEMO chauffeur, prices, airport transfers, vehicles and our service.
Bookings & Payments
How can I book?
Online at fornemo.dk: choose your route, date and passengers and see the fixed price straight away. You can also call +45 91 40 39 91, write on WhatsApp or email booking@fornemo.dk.
How far ahead must I book?
At least 12 hours before pickup. Bookings 12–24 hours ahead are requests until we confirm them by email, usually within 30 minutes. Less than 12 hours before pickup: call or WhatsApp us and we check if a car is free.
Can I book for someone else?
Yes, for colleagues, clients, family or guests. Add the passenger’s name and phone number. The confirmation comes to you.
Can I change my booking?
Yes, free of charge up to 24 hours before pickup, as long as a car is free. Reply to your confirmation email or write to us on WhatsApp.
What if I am late?
Call or write to us as soon as possible. See how much complimentary waiting is included under Prices & Extra Charges.
Can I cancel?
Free cancellation more than 24 hours before pickup. Within 24 hours: full price. You get a receipt you can use for your travel insurance.
What if I don’t show up?
If we cannot find or reach you by the end of the free waiting time, it is a no-show and the full price applies.
How can I pay?
By card or Apple Pay. The amount is reserved on your card when you book and charged after the ride. Companies with an approved account pay by monthly invoice.
I left something in the car.
Contact us with your booking number and a description of the item. We keep found items safe and get them back to you as quickly as possible.
How do I complain or give feedback?
Write to booking@fornemo.dk or call +45 91 40 39 91. If we cannot agree, private customers can complain to Nævnenes Hus.
Airport Transfers
Where will my chauffeur meet me?
Inside Terminal 3 Arrivals, behind the railing by Airport Information, with your name on a tablet.
Do you track my flight?
Yes. Give us your flight number when you book. Your booking includes 60 minutes of complimentary waiting, measured from the flight’s actual landing time, early or late.
When should I leave for my flight?
We recommend arriving 2 hours before flights within Schengen and 3 hours before other flights. Tell us your flight time and we plan the pickup.
My flight is cancelled, diverted or I miss my connection?
Contact us as soon as you know, with the new flight details. We move the pickup if a car is free. The normal cancellation rules apply, and landing at another airport is a new trip with a new price.
Prices & Extra Charges
What does it cost?
Fixed prices from 850 DKK, or 850 DKK per hour (minimum 3 hours). You see the exact price before you book. All prices →
Is there a night or weekend surcharge?
No. The same price day and night, on weekends and on public holidays.
How much complimentary waiting time is included?
- Copenhagen Airport: 60 minutes from the flight’s actual landing time.
- Oceankaj cruise terminal: 60 minutes.
- Langelinie and Nordre Toldbod: 30 minutes when collecting passengers arriving by ship.
- All other pickups: 20 minutes.
After the complimentary waiting period, additional waiting is charged at 200 DKK per started 15 minutes.
Is the price per car or per person, and is VAT included?
Per car, for everyone on board, up to the seats in the car. There is no VAT on passenger transport in Denmark, so the price you see is the final price.
Are bridges, tolls and parking included?
Bridges, round trip: Øresund Bridge 375 DKK, Great Belt Bridge 420 DKK. Tolls or parking the chauffeur pays for you during the ride are shown as “outlay” on your receipt.
Do you drive outside Copenhagen?
Yes, all of Zealand and anywhere in Denmark. The price is shown when you book, or given on request.
Vehicles & Child Seats
Which cars do you use?
Mainly Mercedes-Benz. Business: E-Class or EQE, or similar, up to 3 guests. Business Van: EQV, up to 6 guests. First Class: S-Class, up to 3 guests.
How much luggage fits?
Business and First Class: 2 suitcases + 2 cabin bags. Van (EQV): 6 suitcases + some cabin bags, same price as Business. Golf bags or extra luggage: choose the Van and tell us when you book.
Can I bring a folding wheelchair?
Yes. A folding wheelchair or rollator travels free. We recommend the Van, and your chauffeur helps you in and out. Write it in the message when you book. We cannot take electric wheelchairs.
Travelling with children?
Child seats and boosters are free – choose them when you book and tell us each child’s age. Every child counts as one passenger, babies included, and children always sit in the back. Danish rules: borger.dk.
We are 7 or more – what do we do?
Book two cars, for example a Van for up to 6 and a Business car for up to 3 more. For larger groups, write to us and we plan the cars.
Can I bring a pet?
Only if agreed with us before booking. Assistance dogs are always welcome.
Who are your chauffeurs?
Every chauffeur holds a valid Danish chauffeur card, and we check it. The card number is on your receipt. They speak Danish and English and know Copenhagen and the airport well.
Business Travel
Do you offer company accounts?
Yes. Apply online in two minutes. Approved companies get one invoice a month with every ride on it, with 14 days to pay.
Will I get a receipt with our company name?
Yes. Every ride gets a receipt by email straight after the ride, also as PDF, with your company name when you add it to the booking.